Privacy Policy

Man with Van Soho Privacy Policy

This Privacy Policy explains how Man with Van Soho collects, uses, stores and protects personal data in connection with the provision of removal, transport and related services. It applies to all Man with Van Soho customers and prospective customers in the Soho area and surrounding localities who contact us, request a quotation, make a booking or otherwise interact with our services.

Man with Van Soho is committed to protecting your privacy and handling your personal data in a fair, transparent and secure manner, in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man with Van Soho:

Identification and contact details, such as your name, address, property access details, and any other information you choose to provide that is necessary to deliver our services.

Booking and service information, such as requested service type, collection and delivery addresses, dates and times, inventory descriptions, special handling instructions and any correspondence relating to your booking.

Communication data, such as the content of your messages, feedback or complaints, as well as the date and time of those communications.

Payment-related information, such as payment confirmations, transaction references and billing details. Card or bank details are handled only in accordance with your chosen payment provider's processes and are not stored by us where this is avoidable.

Technical and usage information, which may include basic device and browser data and how you use our website or online forms, such as pages visited and time spent, where this is necessary for security, service improvement or analytics.

Lawful Bases for Processing Your Data

Man with Van Soho relies on the following lawful bases to process personal data:

Contractual necessity: We process personal data to take steps at your request prior to entering into a contract and to perform our contract with you. This includes handling enquiries, issuing quotations, managing bookings, providing removal and transport services and processing payments.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Such interests include managing and improving our services, handling customer queries, ensuring service quality and safeguarding our business operations.

Legal obligation: We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations.

Consent: In limited circumstances, we may rely on your consent, for example where you request to receive certain types of marketing or promotional information. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To respond to your enquiries, provide quotations and manage bookings.

To plan, schedule and carry out removal and transport services.

To issue invoices, process payments and maintain financial records.

To communicate with you about your booking, including confirmations, updates, changes or issues.

To handle customer service queries, complaints and feedback.

To improve our services, operations and customer experience.

To comply with legal, regulatory or law enforcement requests, where required.

Data Sharing and Processors

Man with Van Soho does not sell your personal data. We may share personal data with carefully selected third parties only where necessary for the purposes described in this Privacy Policy, and only on the basis of an appropriate legal ground.

We may use external service providers acting as data processors to support our operations. These may include:

IT and hosting providers that store or manage our systems and data.

Payment processors that facilitate secure payment transactions.

Customer management or booking software providers that assist with administering enquiries and bookings.

Professional advisers such as accountants or legal advisers where necessary for business administration or legal compliance.

Each processor is required to act only on our instructions, to keep your data secure and confidential and to implement appropriate technical and organisational measures.

We may also share data with other independent controllers where required by law, for example with regulatory authorities, enforcement bodies or courts, or where necessary to protect our rights, property or safety.

International Transfers

Where personal data is transferred to processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data. This may include using standard contractual clauses or ensuring that the destination country is recognised as providing an adequate level of data protection.

Data Retention

Man with Van Soho retains personal data only for as long as necessary for the purposes for which it was collected and to satisfy any legal, accounting or reporting requirements.

In general, we will retain booking and service records, including associated personal data, for a period that allows us to manage our relationship with you, respond to queries or complaints and meet legal obligations. After the relevant retention periods have expired, personal data will be securely deleted or anonymised so that you can no longer be identified.

The specific retention period for particular categories of data may vary depending on applicable legal requirements and the nature of the data. In all cases, we aim to minimise retention and review data periodically to ensure it is still necessary to keep.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, data minimisation, staff awareness and regular review of our security practices.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You should take care when sharing information and notify us promptly if you suspect any misuse of your data in relation to our services.

Your Data Protection Rights

As a customer or prospective customer of Man with Van Soho in the Soho area, you have a number of rights under data protection law. Subject to certain conditions and limitations, these include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: In certain circumstances, you may request that your personal data be deleted, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.

Right to withdraw consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns directly.

Children's Data

Our services are intended for adults and are not directed at children. We do not knowingly collect personal data relating to children in the course of providing Man with Van Soho services. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably possible.

Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all new interactions with Man with Van Soho from the date of publication. You should review this page periodically to stay informed about how we handle personal data.