Terms and Conditions

Man with Van Soho Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man with Van Soho provides removal, transport and related services. By requesting, confirming or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, business or organisation requesting or accepting our services.

We, us, our means Man with Van Soho, the provider of the removal and transport services.

Services means any removal, transport, loading, unloading, packing, unpacking, storage assistance or related work carried out by us.

Booking means a confirmed request for services, whether made online, in writing or verbally and accepted by us.

Goods means any items, belongings, furniture, equipment or materials that we are required to move, handle, transport or otherwise deal with under the services.

Vehicle means any van or other vehicle used by us in the provision of the services.

2. Scope of Services

2.1 We provide man and van removal and transport services including, where agreed, loading, unloading, moving of household or office items, and related assistance.

2.2 The specific scope of services, including locations, times, number of staff and size of vehicle, will be agreed at the time of booking based on the information provided by the client.

2.3 We reserve the right to refuse to move or handle any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, inadequately packed, excessively heavy, or likely to cause damage to property, vehicles, staff or other goods.

2.4 Any additional services requested on the day of the move which were not included in the original booking are subject to availability and may incur additional charges.

3. Booking Process

3.1 Bookings may be requested by the client through our website contact forms, messaging tools or other communication methods offered from time to time.

3.2 A booking is only confirmed when we have accepted your request and provided a confirmation of the date, time window, type of service and pricing structure. We may request further information before confirming a booking.

3.3 The client is responsible for providing accurate and complete information about the addresses, access conditions, parking arrangements, size and quantity of goods, number of floors, presence of lifts, and any special handling requirements.

3.4 If the information provided by the client is incomplete or inaccurate and this affects the duration, complexity or feasibility of the service, we reserve the right to adjust the price, amend the service, or cancel the booking in accordance with these terms.

3.5 We will use reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates. We are not liable for delays caused by traffic, weather, road closures, vehicle breakdown, or circumstances beyond our reasonable control.

4. Access, Parking and Client Responsibilities

4.1 The client must ensure that suitable parking is available at both collection and delivery addresses, including obtaining any permits or authorisations required. Any parking charges, permits, fines or penalties incurred during the service as a result of inadequate arrangements or restrictions are the responsibility of the client and may be added to the final invoice.

4.2 The client must ensure safe and reasonable access to the property, including ensuring that stairways, lifts, corridors and doorways are clear and suitable for moving the goods.

4.3 The client is responsible for supervising the service or appointing a representative to do so. That person must be present throughout the service to give instructions, confirm items to be moved, and check the property before departure.

4.4 The client must ensure that all goods are ready to be moved at the agreed start time, unless packing services have been booked separately. Any delays caused by the goods not being ready may result in additional charges.

5. Packing, Preparation and Excluded Items

5.1 Unless expressly agreed as part of the service, the client is responsible for packing and securing all goods in suitable containers or wrapping, and for dismantling furniture or equipment where required.

5.2 We do not accept liability for damage to goods that have been packed, wrapped or prepared by the client or a third party, unless there is clear evidence of our negligence in handling.

5.3 We do not carry live animals, perishable items requiring controlled temperatures, illegal goods, explosives, flammable materials, toxic substances, or any items which we reasonably consider dangerous or unlawful.

5.4 The client must remove cash, jewellery, important documents, data storage devices, and other high value items from the goods to be moved. We will not be liable for any loss of or damage to such items unless we have expressly agreed in writing to carry them.

6. Pricing and Payments

6.1 Prices for our services may be quoted on an hourly rate, fixed fee, or minimum charge basis, as confirmed at the time of booking.

6.2 The quoted price is based on the details provided by the client. We reserve the right to adjust the price if the actual work differs from what was described, including but not limited to additional items, extra floors, poor access, waiting time, or extra journey requirements.

6.3 We may require a deposit or prepayment to secure a booking. Any such requirement will be communicated at the time of booking.

6.4 Unless otherwise agreed, payment of the balance is due on completion of the service on the same day. We may specify the accepted payment methods in advance.

6.5 If payment is not made when due, we reserve the right to charge interest on the outstanding amount, restrict or withhold further services, and take reasonable steps to recover the debt, including recovery of any associated costs.

7. Cancellations, Amendments and Waiting Time

7.1 The client may cancel or amend a booking by giving us reasonable notice. Specific cancellation periods and charges may be communicated at the time of booking for particular services or busy periods.

7.2 Where a booking is cancelled by the client with short notice, we reserve the right to charge a cancellation fee, which may be a fixed fee, a percentage of the quoted price, or the minimum charge for the service, depending on the circumstances and notice given.

7.3 If we arrive at the collection address and are unable to carry out the service due to the client not being present, lack of access, or the goods not being ready, this will be treated as a short notice cancellation and may incur a call out or cancellation charge.

7.4 We may cancel or amend a booking due to events beyond our reasonable control, including vehicle breakdown, illness, extreme weather, or other unforeseen circumstances. In such cases we will seek to reschedule the service or provide a refund of any deposit paid, but we will not be liable for any consequential loss.

7.5 Waiting time caused by issues beyond our control, such as keys not being available, delays in gaining access, or delays caused by third parties, may be charged at our applicable hourly or waiting rate.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care and skill in providing the services and handling your goods. Our liability for loss or damage is subject to the limitations set out in this section.

8.2 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of third parties, weather conditions, road accidents not caused by our negligence, or inherent defects in the goods.

8.3 We are not liable for loss or damage where the goods have not been properly packed or prepared by the client, where the goods are fragile or have pre existing damage, or where the goods are of a nature not suitable for transport by a man and van removal service.

8.4 Our total liability for loss of or damage to goods, whether arising from breach of contract, negligence or otherwise, shall not exceed a reasonable estimate of the value of the affected goods, subject always to any specific caps or exclusions agreed at the time of booking.

8.5 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of revenue, loss of contracts or loss of opportunity, arising out of or in connection with the services.

8.6 Any damage to property, including buildings, fixtures, fittings, driveways or other structures, must be reported to us as soon as reasonably possible and in any event within a reasonable period after completion of the service.

8.7 The client must give us a reasonable opportunity to inspect any alleged damage and, where appropriate, to arrange for repairs or replacement. No works should be carried out without prior consultation, as this may affect our ability to assess liability.

9. Claims and Time Limits

9.1 Any claim for loss or damage to goods or property must be notified to us in writing as soon as reasonably practicable and within a reasonable period after the date of the service.

9.2 The notification should include a description of the loss or damage, the approximate value of affected items, and any supporting evidence such as photographs or receipts where available.

9.3 Failure to notify us within a reasonable time may affect our ability to investigate the claim and may reduce or extinguish any potential liability we may have.

10. Waste, Disposal and Legal Compliance

10.1 We operate in accordance with applicable waste management and environmental regulations. We are not a household refuse collection service and will only remove waste or unwanted items where this has been agreed as part of the booking and is compliant with relevant laws.

10.2 The client must not request us to dispose of items illegally, to fly tip, or to leave goods in locations or conditions that would breach local authority or national regulations.

10.3 Where we agree to dispose of goods or waste, this will be carried out at licensed facilities or in accordance with applicable rules. Additional charges may apply based on the nature and quantity of items to be disposed of.

10.4 The client is responsible for declaring any items which may be subject to special handling or disposal rules, including electrical items, hazardous materials or regulated waste streams.

11. Insurance

11.1 We maintain insurance appropriate to our operations as a man and van removal provider. Details of our insurance cover may be made available on request.

11.2 The client is responsible for arranging any additional insurance cover they consider necessary for their goods, particularly high value or fragile items.

11.3 Our insurance and liability are subject to the limitations, exclusions and conditions specified in these terms and in the relevant policy documents.

12. Conduct and Health and Safety

12.1 We expect our staff to behave in a professional and courteous manner at all times. Likewise, we expect clients and any persons at the premises to treat our staff with respect.

12.2 If our staff encounter abusive, threatening or unsafe behaviour, or unsafe working conditions, they may suspend or terminate the service. In such cases, we reserve the right to charge for work already undertaken and any time spent on site.

12.3 We will not be required to carry out any task that, in our reasonable opinion, would put our staff, clients or third parties at risk of injury or breach health and safety obligations.

13. Privacy and Data

13.1 We will collect and process personal data provided by the client for the purpose of arranging and delivering our services, managing bookings and payments, and handling queries or complaints.

13.2 We will take reasonable steps to protect personal data and will only retain it for as long as necessary for business, legal or regulatory purposes.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

14.2 Any changes to the agreed scope of services for a particular booking must be confirmed by us, and may result in adjustments to the price or schedule.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided under them, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written confirmation or quotation issued by us, constitute the entire agreement between the client and Man with Van Soho relating to the services and supersede any prior discussions, correspondence or representations.

17.2 The client acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or our written confirmation of the booking.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.